I grew up on Disney. My parents took us often. When Tokyo Disneyland opened, we were there. My parents take us to Disney World fairly regularly, too. Disney parks have long been a tradition so it was a joy and a pleasure to take five of our six to Disneyland and California Adventures this past week. It was their first time at Disneyland, though they have all been to Disney World.
We have a mix of two in kindergarten and then teens, one of whom is on the autistic spectrum. I cannot say enough good about the employees at Disneyland and the parks themselves. There were so many things to do for the teens and the little ones, as well as things we could enjoy together as a family. Whatever the subject, be it entertainment for those in line, line management, the rides and vehicle design, the characters, the shopping, etc., Disney knows what they are doing and do it well. We sampled a few other theme parks in the area while on our trip but nothing compares to Disney. The employees were without exception helpful, attentive, and considerate, and their demeanor added to the magic of being in Disneyland. It almost seemed as if their attitude of being courteous, kind, and patient infected all the park-goers as we could sense a complete difference in the people from one park to the next.
Perhaps what I love most about the Disney parks has been their willingness to accommodate my autistic son. It has made all the difference in us being able to enjoy the parks together as a family or having to leave him behind or tranquilize him for the day.
Before I knew they would help us, my then very young son had a meltdown and tantrums in the lines. There was just so much stimulation from sounds to smells to sights, and the people everywhere, the excitement and anticipation for a ride and the frustration of waiting in line by people who may annoy his sensibilities in one way or another… It was horrible for my son and all around him. In desperation I took him to the emergency room and we contacted his doctor who prescribed tranquilizers. He was then sleepy or out-of-it in a stroller all day and was missing all the fun. I went to guest services and explained the situation and asked if there was anything they knew of that might help. That is when he got his first medical accommodations pass and I absolutely adore the people at Disney for making it a possibility.
What it does is helps my son and just a couple others to accompany him past much of the lines and often through less crowded areas so that he can still enjoy the rides and the park without the tantrums and outbursts from frustration and sensory overload that we have had in the past. But beyond that, it makes him the star of the day, the one all the brothers and sisters want to ride with, the cool person to be with. What’s more, even though autism is not something you can always just look at a person and understand they have a disability, the employees are outstanding at not creating an issue of the pass or asking why does he have one, they simply acknowledge him with a smile and allow him to ride.
That is the greatest part of Disney for me. Thank you Disneyland for making accommodations for people with disabilities and training your employees so well that it is truly the Happiest Place on Earth.



